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  • Opel, Onstar, Overview, Header
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  • Automatic Crash Response
  • 24H Emergency Call Service
  • Stolen Vehicle Assistance
  • Roadside Assistance
  • Smartphone App
  • Hotel Booking
  • Find Parking
  • Vehicle Diagnostics
  • Destination Download

CUSTOMER REVIEW:

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THIS IS HOW ONSTAR HELPED ME:

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  • “15 Minutes and I got my stolen car back”

    “Without OnStar, I wouldn't be here today to tell this story!”

  • “A magnificent, great service that you provide”

    “Having that guardian angel there (…) is absolutely fantastic”

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  • Opel, OnStar, Crash Assistance

    IMMEDIATE ASSISTANCE.

    Driving with a good feeling: OnStar is with you in case you have an accident. Even if you are not able to call for help anymore.

  • Opel, OnStar, Emergency Call

    EMERGENCY CALL SERVICE AROUND THE CLOCK.

    Dizziness, fainting, palpitations: if you, one of your passengers, or a passer-by need medical assistance we are there for you.

  • Opel, OnStar, Stolen Vehicle Assistance

    STOLEN VEHICLE ASSISTANCE. WE'LL HELP GET IT BACK.

    Has your car been stolen? We can help the police find your car. Remain hot on the thieves’ heels with OnStar.

  • BREAKDOWN? ONSTAR!

    Did you breakdown on the roadside at night – and your mobile phone battery is flat? Just press the OnStar Service Button to connect to Opel roadside assistance.

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  • Crash Assistance

  • 24h Emergency Call Service

  • STOLEN VEHICLE ASSISTANCE

  • Roadside Assistance

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  • Opel, OnStar, Smartphone App

    EVERYTHING UNDER CONTROL - THE SMARTPHONE APP.

    How far can I go before I need to fill up? Is the tyre pressure okay? Where did I park my car? Find out with your smartphone before you even step out the front door.

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  • Smartphone App

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  • Opel, OnStar, Hotel Booking

    HANDS-FREE HOTEL BOOKING.

    Change of plans? Too tired to keep driving? Let our advisors take care of your hotel booking1 en route. Just press the blue service button.

  • Opel, OnStar, Find Parking

    ALWAYS FIND PARKING.

    No more wandering around the city to find a free parking space! At the touch of a button, our advisors can find a parking spot for you.1

  • Opel, OnStar, Vehicles Diagnostics

    NO UNPLEASANT SURPRISES – VEHICLE DIAGNOSTICS.

    You're not inside your car engine – but OnStar is!
    If a warning light in the cockpit comes on or something just does not feel right, ask OnStar.

  • Opel, OnStar, Destination Download

    STRAIGHT TO THE POINT - DESTINATION DOWNLOAD.

    Are you searching for a specific restaurant or the nearest petrol station? No problem: With  Destination Download1 you are always one step ahead.

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  • HOTEL BOOKING

  • FIND PARKING

  • VEHICLE DIAGNOSTICS

  • Destination Download

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Opel, OnStar, Smartphone App

HOW ONSTAR PROTECTS YOUR PRIVACY.

One person alone decides what OnStar can and cannot do: YOU.

WHAT THE MEDIA SAYS ABOUT ONSTAR:

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HOW TO CONNECT TO ONSTAR


OnStar Buttons in your Car


Your  Smartphone App


One Call is Enough

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Straight to the Point - Destination Download

  • Where do you want to go? Press the service button and tell us. Your OnStar advisor will search for the address of your desired destination and will send it to your built-in Opel navigation system. You just have to sit back and start driving.
  • Spare your time and nerves: OnStar’s Destination Download makes it easy for you to change your destination while driving.

1An embedded Opel navigation unit and map data are requirements for Destination Download. OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

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No Unpleasant Surprises - Vehicle Diagnostics

With systematic Vehicle Diagnostics you know what the status is at all times so you can react in time, if you have any doubts.1

 

  • You can stay informed about the condition of your car instantly, with real time diagnostic alerts. If OnStar detects something is wrong, for example if one of your tires is flat, it will automatically notify you – whether you are in the car or not. OnStar also sends you a monthly email. It includes vital current operating data of your vehicle – from the oil life up to the tyre pressure – so you have access to relevant information ready at hand.

 

  • Did the warning light in the cockpit lights up? Just press the service button to talk to your OnStar advisor. With the aid of the On-Demand Diagnostics an OnStar advisor can determine, if there is a damage, how severe it is, and whether you should go to a repair shop.

 

  • Do you really need to go to a repair shop? OnStar makes it clear whether it is really necessary: Your OnStar advisor sends the address of the next Opel service partner directly to your built-in Opel navigation system.2

1 OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

 

2An embedded Opel navigation unit and map data are requirements for Destination Download.

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Everything Under Control - the Smartphone App

With the cutting-edge myOpel app for On-Star, ease of use reaches a new dimension. And it's fun, too.1

 

  • Call up important vehicle information such as tyre pressure, oil life, and fuel level on your mobile phone – whenever you want to.
  • Have you forgotten to lock your car? No problem! You can lock and unlock the doors of your car via your smartphone.2
  • Have you forgotten where you parked? Just locate your vehicle online.
  • Turn on the lights and horn: You will be able to hear and see where you parked.
  • Locate your destination conveniently on your smartphone and send the address to the built-in Opel navigation system.3


To get all the OnStar mobile services, just download and install the myOpel app from the Google Play Store for Android mobile devices or the App Store for Apple iOS devices.

 

If you do not have your smartphone with the myOpel app for OnStar ready at hand, one call to the OnStar service is enough. After checking your security PIN, the OnStar advisor is able to locate your vehicle and can lock and unlock it remotely. This also works if you have locked yourself out of your own car by mistake.

1The myOpel App features require an active OnStar account and are subject to mobile network coverage and availability. Terms and conditions apply. Some features may not be available for certain carlines, trim levels or OnStar packages. Click here for more information. Terms and conditions apply.
2Remote Door Lock/Unlock is not available for Meriva. Click here for more information.
3An embedded Opel navigation unit and map data are requirements for Destination Download.

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Breakdown? OnStar!

Did you breakdown in an unknown area? Have weak mobile phone reception? Perhaps your phone battery is dead? Press the OnStar Service Button to contact an advisor.1 The advisor will record your problem and support you in getting help. OnStar will contact [INSERT LOCAL PROVIDER, e.g., the AA, ADAC] and they will dispatch a professional breakdown recovery team to your location.2

1OnStar Services require activation and are subject to mobile network coverage and GPS availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

2OnStar will direct a professional breakdown recovery team to your location. If your car is within the Opel New Vehicle Roadside Assistance coverage period, OnStar will connect you with Opel roadside assistance services, who will send help free of charge, subject to the Opel roadside assistance terms and conditions. If you keep your OnStar account active without interruption, Opel offers you a Roadside Assistance service extension for up to XX years from 1st vehicle registration free of charge. If your vehicle is outside the coverage of the Opel New Vehicle Roadside Assistance service, the provider of the breakdown recovery service may apply charges for the services provided.

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Our OnStar advisors are happy to find a parking space for you and inform you on real-time availability, opening times and parking prices (via Parkopedia).1 If you wish, they can also download the parking garage address onto your satnav.

1 Via Parkopedia.com - Only available for car parks listed in Parkopedia.com - Availability applies only to the moment of contact with OnStar.

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Who wouldn’t want a personal assistant? With OnStar, whenever you need to find a hotel room in a new city, our advisors are happy to help1:

 

  • Our advisors can search, compare, and book a hotel room for you (powered by booking.com).
  • All you need to do: Verbally confirm your preferred room and provide your credit card details.
  • OnStar advisors can even download the address of the hotel onto your built-in sat-nav.
  • Need to change your reservation? No problem! Just provide the advisor with the trip number and your email address and the advisor will take care of the rest.

1An OnStar advisor can help you to book a hotel room using booking.com. If you use this service, the terms of your hotel booking and the details you provide to the OnStar advisor will be sent directly to booking.com. These will be subject to the booking.com user terms and privacy statement which can be found here [INSERT LINK] as well as the applicable terms and conditions for your hotel. You will receive a booking confirmation email from booking.com. If you do not wish for booking.com to receive your personal information, then you should not use this service. Please note that OnStar assists you in making a booking and is not responsible for the services provided by booking.com or the applicable hotel. E-mail address and valid credit card are required.

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Your Privacy. Your Call

Protect your privacy – at the push of a button. Nothing is possible at OnStar without your okay.

 

  • For your safety, you select a PIN when you set up your account. If you would like to use the Remote Door Unlock1 or Stolen Vehicle Assistance, the OnStar advisor will ask for it. This makes it clear that only you have access to your car.

 

  •  If you keep the Privacy Button in your car pushed for approximately five seconds, you can mask your car’s location at any time. If you change your mind, press the Privacy Button for five seconds again to reveal your location. The only exception: a real emergency.2

 

  • Your privacy is important to us: We will never pass on your personal data without your consent. Your information will only be disclosed to OnStar and GM Holdings LLC (USA), its affiliate companies (e.g. Adam Opel GmbH), your selected/preferred dealers, companies involved in providing or carrying out the OnStar services and, at your request, to other service companies.


1 Remote Door Lock/Unlock is not available for Meriva. Click here for more information [LINK TO CARLINE EXCEPTION SECTION FOR ONSTAR].

2In events such as a crash or if your vehicle is stolen.

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Stolen Vehicle Assistance. We'll Help Get It Back

If your car is no longer where you left it – presumably it has been stolen. OnStar1 can help the police to find your car.
All you have to do: report the theft to the police. Your OnStar advisor can then assist the police to search for your car.

 

  • OnStar locates your Opel via GPS and follows its route. Thus, the police knows where your car is located.
  • Your OnStar advisor can permanently disable the ignition of your car once the engine has been switched off. This means the thief cannot drive any further.

 

1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

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Opel OnStar - A direct call

One Call is Enough

 

Press the blue Service Button in your car or call us to talk to an OnStar advisor.

 

OnStar is also available around the clock in many European countries – and of course in your chosen language1

 

1To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor.

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Emergency Call Service around the Clock

Are you, your passenger, or a passer-by in need of immediate medical assistance? Just press the SOS button and an OnStar advisor will assist you.

 

Your OnStar advisor will use GPS to provide your exact location to the emergency medical service, who will set out for your location as quickly as possible.1

1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels. Terms and conditions apply.

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Immediate Crash Assistance: OnStar Can Save Your Life

  • Crash Assistance: As soon as your airbag is deployed, the Automatic Crash Response is activated. All-important vehicle data is immediately sent to the OnStar centre: location, driving direction and even severity of the accident.1

 

  • We talk to you: Specially trained OnStar advisors will speak with you via your hands-free speakerphone – even if you are abroad, the call will be in your chosen language.2

 

  • Every second counts: As soon as we have received all information, and it clear that you need help, an OnStar advisor will notify emergency services immediately.1

1OnStar Services require activation and are subject to mobile network and GPS coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Terms and conditions apply.

2To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor.

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Opel OnStar - The OnStar Buttons in your car

OnStar Buttons in your car


At the touch of a button: The three buttons in your car are the keys to comprehensive OnStar services. This way, we are always there for you – unless you press the black one to disappear.

 

The three buttons in the cockpit are your direct link to OnStar:

  • The blue service button promptly puts you through to an OnStar advisor – you can make use of most OnStar services this way.
  • In an emergency, press the red SOS Button. You will be immediately transferred to an OnStar advisor, who will provide help as quickly as possible.
  • If you press the black privacy button for approximately five seconds, OnStar will not be able to determine the location of your vehicle anymore – except in emergency situations, for example, an accident or car theft.

 

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Opel OnStar - Get The Smartphone App

Your Smartphone App

 

Your journey starts on your mobile phone: Unlock your car and check your oil life – even before you sit in the car! The myOpel app for OnStar even helps if you have forgotten where you parked your Opel – just honk the horn and flash the lights remotely and let your car remind you.

 

With the myOpel App for OnStar1 you can:

 

  • Contact OnStar from anywhere
  • Call up important vehicle information such as tyre pressure
  • Lock or unlock your car2
  • Locate your vehicle online
  • Activate your lights or horn to directly find your vehicle
  • Send destination addresses to your built-in Opel navigation system3 without difficulty
  • To take advantage of all myOpel App services for OnStar4, a myOpel account will be set up upon your registration

In order to use OnStar on a smartphone, just download the myOpel App in the Google Play Store. If you are using an iPhone, you can find the myOpel App in your AppStore.

1 The myOpel App features require an active OnStar account and are subject to mobile network and GPS coverage and availability. Terms and conditions apply. The OnStar Services require activation and are subject to mobile network coverage and availability. Charges apply after the free trial period. The OnStar subscription packages could be different from the services included in the free trial package. Some features may not be available for certain carlines or trim levels or OnStar packages. Terms and conditions apply.

2Remote Door Lock/Unlock is not available for Meriva. Click here for more information.

3An embedded Opel navigation unit and map data are requirements for Destination Download.

4Without an active OnStar subscription, you are not able to take advantage of the OnStar services in the myOpel app.