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CONTACT.

Have you not found an answer to your questions in the FAQ? Do you need assistance, or are looking for further information? Do not hesitate to contact us. Our service team is ready to assist you.

 

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22581111 service@gpa.com.cy Geo Pavlides Automotive Ltd
1, Fedras & Poleodomias,
1037 Nicosia,
Cyprus

ONSTAR FAQ.

General

Which cars have OnStar?
OnStar is available across our range of passenger cars.

How do I get OnStar?
OnStar will be available as a standard feature in Sport, Innovation and OPC trims, and optional in others. When you purchase your new Opel, your dealer will explain how to get OnStar, and how to the activate the services online.

How do I get started and use OnStar?
When you purchase an OnStar equipped vehicle, you need to register and activate OnStar. You will receive an email from Opel - simply click on the link to complete the activation process. If you purchased a previously owned OnStar equipped vehicle, just press the service button to speak to an OnStar Advisor to set up your OnStar account. If you have any questions, press the service button to speak to an OnStar Advisor.

How do I access my OnStar account?
Once your account is set up, you will be able to access your OnStar account via myOpel.

Are all services available on all cars?
There are some services which are not available on some cars, please see "carline specifics" for more details.

Can I have OnStar in my current car?
OnStar is only available in Opel's newest models. OnStar cannot be added to existing cars.

Can I get OnStar in other car brands?
OnStar is a unique service that is only available in Opel cars.

How can I unsubscribe?
You can stop receiving OnStar services at any time, although we hope you don’t want to. You can go online to your OnStar account and unsubscribe there, or you can press the OnStar service button in the car and talk to an advisor who can help you.

Does my insurance company get the data?
No your Insurance will not be provided with any information. In fact your data will not be shared with any third parties unless you ask us to do so.

Which languages will be OnStar available in?
OnStar is available in 8 languages: English, French, German, Spanish, Italian, Dutch, Polish and Portuguese.
From August 2016 the following additional languages will be available: Bulgarian, Czech , Danish, Finnish, Greek, Hungarian, Norwegian, Romanian, Russian, Slovakian, Slovenian, and Swedish. To answer your call as quickly as possible, in exceptional circumstances you may be connected first to an English-speaking advisor.

How do I select my language?
Your OnStar account will be set to the language you choose at enrolment. At any time you can change the language in your account by going to the "my profile" page.
At any time you can change the language in your infotainment system, which will change the language in which OnStar Advisor communicates to you in (see the languages in the question above). If any other language is selected, you will be connected to an English speaking advisor.

Can I try OnStar for free?
Yes, for every new car bought with OnStar, there will be a free 12 month trial of the OnStar services. Details can be found on the "get OnStar" section of the website.

When driving in another country, will OnStar charge me with extra costs when calling an OnStar advisor?
When you are in your car, you will not be charged when you contact an advisor through the OnStar system.

When will my 12 month OnStar services trial start?
Your 12 month trial period starts with first registration or delivery from the Opel dealer, whatever comes first, independent of customer activation.

Do I have to pay for OnStar services?
When you buy a car with OnStar, you will need to first register for OnStar services & then you will need to activate your free 12 month trial (excluding Wi-Fi data package). After the trial period, you will need to subscribe to OnStar. Please see "MyOnStar" for more details.

Can I try OnStar for free?
Yes, for every new car bought with OnStar, there will be a free 12 month trial period.

When driving in another country, will OnStar charge me with extra costs when calling an OnStar advisor?
When you are in your car, you will not be charged when you contact an advisor through the OnStar system.

When will my 12 month OnStar services trial start?
Your 12 month trial period starts with first registration or delivery from the Opel dealer, whatever comes first, independent of customer activation.

When will the new services hotel booking and parking search be available?
The services are already available, the official start was with Insignia launch.

Are the new services available for all Opel carlines?
Yes, the services are available for all Opel carlines with OnStar on board.

How much do the services cost?
The payment of the new services are covered in the OnStar subscription rate or the free trial phase. No additional payment for the new services are required. Booking a room via an advisor is the same as booking with the booking.com app.

Are the services available in all EU countries?
The new services are available in all OnStar countries where OnStar services already exist.


Pricing

Do I have to pay for OnStar services?
When you buy a car with OnStar, you will need to first register for OnStar services & then you will need to activate your free 12 month trial (excluding Wi-Fi data package). After the trial period, you will need to subscribe to OnStar. Please see "MyOnStar" for more details.

Can I try OnStar for free?
Yes, for every new car bought with OnStar, there will be a free 12 month trial period (excluding Wi-Fi Hotspot).

When will my 12 month trial start?
Your 12 month trial period starts (excluding Wi-Fi data package) with first registration or delivery from the Opel dealer, whatever comes first, independent of customer activation.

How much will OnStar cost after the first 12 months?
After the one year trial, an annual subscription to OnStar Services (that does not include a Wi-Fi data plan services) will cost €xx/Year.
Current Wi-Fi markets: Wi-Fi data pricing can be found in the "MyOnStar" section.
Future Wi-Fi markets: Wi-Fi data plans will cost extra, the pricing will be announced later.

How much does it cost to call OnStar from the car?
You can contact OnStar as often as you want, there are no additional costs for the calls you make.

When driving in another country, will OnStar charge me extra to call an OnStar advisor?
When you are in your car, you will not be charged when you contact an advisor through the OnStar system.


Afrer Trial

How do I buy services & data after my free trial?
Go the "MyOnStar" section for more information.


Data privacy

What (personal) data is shared with OnStar and for what purposes?
OnStar will only collect personal data in order to identify or send mail to your address for your subscribed services.

Can I prevent OnStar from using my data?
OnStar will not forward your data to any 3rd parties without your consent.

What about OnStar tracking me and knowing where I am?
OnStar does not track you. You are in control of when OnStar uses your location, the privacy button allows you to mask your location at any time. If you change your mind, you can press the privacy button again to reveal your location for OnStar services. Only in the case of an emergency will this be overruled to protect your life.

What data is collected?
OnStar only collects data that you share with us to give you your subscribed OnStar  services  Customer information - such as name, address, e-mail, security information such as PIN, emergency contacts (in case you want us to contact a loved one if you have an emergency)
Vehicle data - such as odometer, mileage, tyre pressure, oil life, fuel levels, diagnostics,
Vehicle location - to provide destination download, stolen vehicle assistance and emergency services.

Can I decide which data is collected?
Yes you can. We will ask you to provide some basic customer information when you register, so we can legally deliver OnStar services. You may wish to share additional data beyond that e.g. emergency contact information directly at registration or later on.

How do I know what data is collected by OnStar?
When you register for OnStar we will provide detailed information about what data will be collected and what it is used for.

How will this data be used?
The data OnStar collects will only be used to deliver subscribed services to you. We will never forward your data to 3rd parties without your consen

Is the data transferred to other countries?
All OnStar service data will be stored on our servers in Germany and will remain in Europe. Some of your general customer data may need to be transferred through servers in the U.S., for example for billing and payment processing purposes. For details please see our Privacy Statement.

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